FAQ
Hi! Do you accept demo submissions?
Total transparency: we don’t really listen to demos. But that doesn’t stop people from sending them. Shoot your shot, we get it. Please send them to demos@dfarecords.com.
How quickly will my order ship?
We ship once weekly. That means one day a week, we ship all orders placed up through that date.
Most in-stock orders will ship within 5 business days, unless your order contains a pre-order item (see below).
I pre-ordered an item. When will it ship? What about the other stuff I ordered with it?
Estimated ship dates are listed on all pre-order product pages (for albums, this is generally the week of release).
If your order includes both in-stock items and a pre-order, everything will ship together once the pre-order is ready.
Can you split my order and ship part of it early?
Sure, happy to, though you will be charged an incremental shipping cost. Email us at orders@dfarecords.com with the order number and your request and we’ll make it happen.
Can I change or cancel my order after placing it?
If your order has not yet shipped, we may be able to help with address changes or cancellations. But, no guarantees! Once an order has shipped, it cannot be changed or canceled.
Email orders@dfarecords.com as soon as possible if you think you’ve made a mistake.
Do you ship internationally?
Yes! We usually ship most of our international orders via FedEx. You will receive a tracking number
Will I have to pay customs, VAT, or import duties?
Possibly, yes.
If you live in the UK or EU, your VAT and import duties are charged at checkout and should not be due at import or upon receipt.
For all other territories, customers are responsible for any customs fees, VAT, or import duties charged by their country. These fees are not controlled by us, and we cannot reimburse or intervene once a package enters customs. If a shipment is refused or returned due to unpaid customs fees, it is not eligible for a refund.
My package was stolen or it hasn’t arrived in my possession even though the tracking says it was delivered!
First of all, we’re really sorry. That sucks!
Unfortunately, once a package leaves our warehouse, it is in the hands of the shipping carrier. We do not have access to any information or contacts that you don’t already have.
If your package is…
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Lost in transit: contact the carrier and file a claim using your tracking number.
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Marked delivered but missing: check around your building, with neighbors, or ask your mail carrier.
We cannot replace or refund orders that are lost or stolen after delivery :(
What is your return or exchange policy?
Only within the US and for store credit only if within 30 days of delivery. Return shipping and re-shipping costs are your responsibility.
We do not accept returns on any international orders.
My record is skipping or is warped or otherwise seems messed up!
We get this one a lot.
Vinyl is a century-old, imperfect format. We cut and press our records to the highest possible quality and at very loud levels (thanks, Bob), but issues can still occur.
Before emailing us, please read this carefully:
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Warping: minor warping can happen during manufacturing or shipping and often has no audible effect. If the record is playable, we generally will not replace it.
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Skipping: if your record is skipping without visible damage, the issue is very often turntable setup. Our records are cut loud, and improperly calibrated tonearms may jump. Please ensure:
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Your tracking force matches your cartridge’s recommended specs.
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Your cartridge is appropriate for your turntable.
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If you don’t know what that means, YouTube does.
If you’ve checked all of the above and the issue persists, email orders@dfarecords.com with photos and/or a short video of the problem.
What about sleeve damage, corner dings, or seam splits?
We pack records carefully, but minor cosmetic wear can happen in transit. Small corner dings or seam splits do not automatically qualify for replacements.
Anything else? Email us at orders@dfarecords.com.